FixOverflow Chat empowers Github project authors to perform online consultation service to earn incomes
Partnering with 2ConnectMe, FixOverflow provides digital tools to perform online services such as
- customer payment charging scheme based on chat duration.
- new customer contact channel for instant anonymous chat.
- video, voice, chat, screen sharing, co-browse.
- recording video voice chat conversaton.
- remote control customer keyboard mouse.
- new customer contact channel for instant anonymous chat.
Effective Chats with Voice, Video & Screen Share
Explaining the solution to the problem become much efficient with video chat and sharing screen.
Service staff is able to check the facial expression of customer to decide if customer understand the solution subject matters.
Service staff video chat recording
The important steps of installation or conversations can be recorded for sharing with customer later.
With prior consent from customer client, agent can start and stop the video recording at any time according to his operation needs. Video files are stored locally on the app.
Remote Control Customer Keyboard Mouse during Live Chat
With “ConnectMe Customer” app on customer desktop from Microsoft Store, Apple App store, or download deb binary for GNOME Linux desktop, service staff can even control remote customer keyboard mouse while you are having video, voice and screen sharing chats.
Trouble-shoting on the installation issues has become never been easeir before.
Service staff is able to install software directly on the customer desktop and illustrate the know how of the solution.
Identity hidden anonymous chats
FixOverflow provides an identity hidden contact channel for your customers.
- Each chat room comes with a out of box contact form with URL for public access.
- The identity of the anonymous users on public internet and your identity as service staff are hidden.
- Your identity, email address registered at FlixOverflow would never be exposed to customers.
- Service staff can answer chat from a normal browser, 2ConnectMe app or WhatsApp.